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Support Line provides a personal and confidential counselling referral service through a network of independent counsellors. They have the knowledge and problem solving skills to deal with specific issues and traumas.

We can organise appointments at the most convenient and appropriate times and locations to make sure there are no issues of privacy or embarrassment and minimum disruption to work.

Apply for counselling today

Our counsellors

Counselling is provided by a team of professionally-trained and experienced counsellors, who are used to helping people from different backgrounds and cultures and with a range of personal and work issues. Our counsellors have been recruited specifically on the basis of their suitability for work of this nature and their professional training.

This service is an important tool to support HR strategies and results have shown it works for both staff and managers.

What to expect

The first session with the counsellor will be an assessment where you can talk over the reasons for getting counselling and together with your counsellor decide on the most appropriate way forward. We work using a brief therapy model and usually find that most people are helped during the sessions allocated to them by their organisation. Should further support be recommended this will be discussed with your counsellor.

The aims of short-term counselling are to:

  • clarify what the problem is and how it is affecting you
  • help you to find out the most appropriate way of managing your problem
  • help you to identify sources of stress and how to deal with them more effectively
  • help you to cope with major life changes and traumatic events
  • look at what is possible for you to achieve
  • encourage you to identify other sources of support
  • encourage you to build self-confidence and self-esteem

The counselling session

Each one-hour session is normally offered once a week but may be spread over a longer period where appropriate. We aim to offer you a location that is near where you live or work. We have more than 80 counselling venues across Kent and so you will usually not have to travel far for your appointments.


Confidentiality is of paramount importance. All counsellors abide by the British Association for Counselling and Psychotherapy Code of Ethics and Practice, which specifies a rigorous code on confidentiality. Support Line operates a self-referral system so it is therefore up to you whether or not anyone knows that you are coming for counselling.

Occasionally the need arises to extend confidentiality to another professional, for example your GP. This could be the case when there appears to be a serious or imminent risk to your own or another person's safety, or if we are made aware of serious illegal activities. Even in these circumstances, your counsellor would normally speak to you first before contacting anyone else. Please ask if you have any questions about confidentiality.

For more information on counselling and accreditation visit the British Association for Counselling and Psychotherapy website.

Counselling Information leaflet